Privacy Summary

At DTF Charlotte, your privacy matters to us. Here’s a quick overview of how we handle your information:

🔹 What We Collect

Your name, email, phone number, and shipping/billing address (to process orders).
Payment details (processed securely by third-party providers — we don’t store your full credit card info).
Designs or artwork you upload for printing.
Basic technical info like IP address, browser type, and cookies (to improve our site).

🔹 How We Use It

To process and ship your orders.
To communicate with you about your purchases, promotions, or support.
To improve our website and services.
To keep your account secure and prevent fraud.

🔹 How We Share It

We don’t sell your data. We only share it with:

Shipping carriers to deliver your order.
Payment processors to handle payments.
Service providers who help us run our website.
Legal authorities if required by law.

🔹 Your Rights

You can request to see, update, or delete your personal information.
EU/EEA customers (GDPR): You have rights like portability, objection to processing, and filing complaints with your data authority.
California customers (CCPA): You can request access, deletion, or opt-out of any “sale” of data (we don’t sell data).

🔹 Cookies

We use cookies to keep your cart working, analyze site traffic, and improve your experience. You can block cookies in your browser, but some features may not work.

🔹 Security

We use reasonable safeguards to protect your data, but no system is 100% secure.

🔹 Questions?

Call us anytime at 704-521-5225

For the full details, please read our Privacy Policy below.

Privacy Policy

Effective Date: 8/1/2025

DTF Charlotte (“Company,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services related to DTF transfers (the “Services”). By using our Services, you agree to the practices described below.

1. Information We Collect

We may collect the following types of information when you interact with our Services:

Personal Information

Name
Email address
Billing and shipping address
Phone number
Payment details (processed securely through third-party providers; we do not store full credit card numbers)

Non-Personal Information

Browser type and version
IP address
Device information
Cookies and usage data (see Section 6)

User Content

Artwork, designs, or images you upload for custom printing

2. How We Use Your Information

We use the information we collect for purposes such as:

Processing and fulfilling your orders
Providing customer support
Communicating with you about orders, promotions, and updates
Improving our website and services
Preventing fraudulent transactions and enhancing security
Complying with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share information only in the following cases:

Service Providers: With trusted third parties (e.g., payment processors, shipping carriers) to complete your orders.
Legal Obligations: When required to comply with applicable laws or valid legal processes.
Business Transfers: In the event of a merger, acquisition, or sale of assets.

4. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain personal information only as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes.

6. Cookies & Tracking

We use cookies and similar technologies to:

Enable site functionality (e.g., shopping cart)
Analyze website usage and performance
Offer personalized experiences

You may adjust your browser settings to refuse cookies, but some site features may not work properly without them.

7. Your Rights

Depending on your location, you may have the following rights:

Access to the personal information we hold about you
Request corrections or updates to your information
Request deletion of your information (subject to legal or contractual requirements)
Opt-out of marketing communications

To exercise these rights, contact us at 704-521-5225.

8. GDPR Compliance (EU/EEA Customers)

If you are located in the European Economic Area (EEA):

Legal Basis for Processing: We process your personal information based on your consent, contractual necessity, or our legitimate business interests.
Data Transfers: Your information may be transferred outside the EEA, but we will ensure adequate safeguards are in place.
Additional Rights: You have the right to data portability, to restrict processing, and to object to processing of your personal information.
Supervisory Authority: You also have the right to file a complaint with your local data protection authority.

9. CCPA Compliance (California Residents)

If you are a resident of California:

Categories of Personal Information Collected: We collect identifiers (name, email, address), commercial information (order history), internet activity (cookies, IP addresses), and user content (designs/artwork).
Your Rights Under CCPA:
- Right to know what personal data we collect and how we use it.
- Right to request access to or deletion of your personal data.
- Right to opt out of the sale of personal information (we do not sell your data).
- Right to non-discrimination for exercising privacy rights.
To exercise these rights, please contact us at [704-521-5225.

10. Children’s Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn that we have, we will delete it promptly.

11. International Users

If you access our Services from outside the USA please note that your information may be transferred and processed in countries with different data protection laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Your continued use of our Services indicates acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

DTF Charlotte
Phone: 704-521-5225