Frequently Asked Questions (FAQ)
🖼 Artwork & File Setup
Q: What file formats do you accept?
A: We prefer PNG with transparent background or TIFF. We also accept PSD, AI, PDF, and EPS. Low-resolution JPGs and screenshots are not recommended.
Q: What resolution should my artwork be?
A: All files should be at least 300 DPI at final print size for the best results.
Q: Do you edit or fix my artwork?
A: No — we print your files as submitted. If you need adjustments, please contact us before ordering (design services may incur additional fees).
Q: Will colors match exactly what I see on screen?
A: Not always. Colors may vary slightly due to differences between monitors and printed output.
📦 Orders & Shipping
Q: How long does production take?
A: Standard processing time is 24 hours from payment to shipment, depending on order size and workload.
Q: What shipping options are available?
A: We ship via [list carriers: USPS, UPS, FedEx, etc.]. Delivery times depend on the carrier and your location.
Q: Do you ship internationally?
A: No.
Q: Can I change or cancel my order?
A: Because our products are custom-made, orders cannot be canceled or changed once production begins.
💳 Payments & Pricing
Q: What payment methods do you accept?
A: We accept credit/debit cards..
Q: Do you charge sales tax?
A: Sales tax is applied as required by law based on your shipping address.
🔄 Returns & Refunds
Q: Do you accept returns?
A: No. All sales are final since products are custom-made.
Q: What if my order is defective or incorrect?
A: If your order arrives damaged, misprinted, or incorrect due to our error, we’ll replace or refund it. Claims must be submitted within 30 days of delivery with photo evidence.
Q: What if my package is lost in transit?
A: We’ll help file a claim with the carrier, but we cannot guarantee refunds for lost packages.
👕 Using Your Transfers
Q: How do I apply the DTF transfers?
A: Instructions are included with every order. In general:
- Place transfer on garment.
- Press with a heat press at [insert temp & time].
- Peel according to finish (hot/cold peel).
Q: Can I wash garments with DTF prints?
A: Yes! For best results:
- Wash inside-out in cold water.
- Do not bleach.
- Tumble dry low or hang dry.
- Avoid ironing directly on the print.
🆘 Support
Q: How can I contact you?
A: You can reach us at:
📞 704-521-5225
Or through our Contact Page.